Answering questions in a forum

Share your expertise by answering questions that are posted to your forums. When you want to share information in a question-and-answer format, you can also post answers to your own questions.

Before you begin

Anyone can answer a question posted to a stand-alone forum. To answer a question posted to a community forum, you must be a community member.

About this task

Unanswered questions in a forum are flagged with a question mark icon Question icon so that forum members can quickly identify them.

When you answer a question in a forum, the person who posted the question receives a notification with your answer. That person can choose whether to accept or reject your answer. If they accept your answer, the question is marked as answered in the user interface and is flagged with a tick Tick denotes an accepted answer to indicate that it is answered correctly. A question can have multiple correct answers.


To answer a question in a forum, complete the following steps:

  1. Open the forum that contains the question that you want to answer and select the relevant question.
  2. Click Reply.
  3. Enter your answer in the rich text field.
  4. Optional: To attach a file to your answer, click Attach a File, click Browse to select the location of the file, and then click OK.
  5. Click Save to post your answer.

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